Sales terms and conditions

HORSE AND BALANCE ASIA

(A Division of Vorgers Malessa Group Limited)

 

SALES TERMS AND CONDITIONS

 

  1. Introduction

Welcome to Horse and Balance Asia, a division of Vorgers Malessa Group Limited (“the Company”). These Sales Terms and Conditions (“Terms”) govern the sale of equestrian products and equestrian related products (“Products”) through our online store. By placing an order, you (“the Customer”) agree to be bound by these Terms. Please read them carefully before making a purchase.

 

  1. Product Information 

We make every effort to ensure the accuracy of product descriptions, images, and prices on our website. However, errors or inaccuracies may occur. The Company reserves the right to correct any errors or omissions and to update product information without prior notice.

 

  1. Ordering Process

To place an order, you must:

  • . Provide accurate and complete information.
  • Review and confirm your order before finalizing the purchase.
  • Agree to these Terms.

 

An order confirmation email will be sent to you upon placing an order. This email does not constitute acceptance of your order. Acceptance occurs when we process and dispatch the order.

 

  1. Prices and Payment
  • All prices are quoted in Hong Kong Dollars (HKD) and include applicable taxes.
  • Payment must be made using the methods available on our website at the time of purchase.
  • The Company reserves the right to change prices at any time without prior notice.

  

  1. Hong Kong-Based Company and Tax Responsibilities

Horse and Balance Asia, as part of Vorgers Malessa Group Limited, is based in Hong Kong. Please note the following regarding taxes and international shipments: 

  • No Sales Tax in Hong Kong: There is no sales tax or value-added tax (VAT) on products sold within Hong Kong.
  • International Purchases: For customers outside of Hong Kong, any applicable import duties, taxes, or customs fees are the sole responsibility of the customer. These charges are not included in the product price or shipping fees and are not covered by Horse and Balance Asia.
  • Responsibility for Import Taxes: The customer is responsible for paying any import taxes, customs duties, or other fees required by their local government. We are not liable for any costs or delays caused by customs processing.

 

  1. Shipping and Delivery
  • We aim to ship in-stock items within 2 business days of order confirmation. We are not responsible for delays caused by third-party carriers.
  • Many items are custom-made or available on a pre-order basis. Delivery times for these items are average estimates and not guaranteed.
  • If delivery times are longer than expected, we will notify you. You have 24 hours from the notification to cancel the order at no charge. After this period, a cancellation fee of 30% to 50% of the order value may apply, depending on the product.

 

  1. Returns and Exchanges
  • We offer a 14-day return policy from the delivery date for items that are not custom-made or pre-ordered. Products must be unused, in original packaging, and accompanied by the original receipt.
  • Custom-made orders and pre-orders are non-returnable.
  • To initiate a return or exchange, contact our customer service at [insert contact details].
  • Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

 

  1. Warranty and Liability
  • Products may come with a manufacturer’s warranty. Please refer to the warranty information provided with your product.
  • The Company waives liability for indirect, incidental, or consequential damages arising from the use of the product. Our liability is limited to the repair or replacement of the product.
  • Review our additional Liability Waiver for details on our limitations of liability. The Liability Waiver is available at [insert link or location of the waiver].

 

  1. Privacy and Data Protection
  • Personal data collected through our online store will be handled in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

 

  1. Intellectual Property
  • All content on our website, including text, graphics, logos, and images, is owned by the Company and protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

 

  1. Governing Law and Dispute Resolution
  • These Terms are governed by the laws of Hong Kong. Any disputes arising from these Terms or the use of our website will be resolved through the courts of Hong Kong.

 

  1. Amendments
  • The Company reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our website after changes constitutes acceptance of the revised Terms.

 

  1. Contact Us 
  • For questions or concerns regarding these Terms, contact us at:

 

Horse and Balance Asia

(A Division of Vorgers Malessa Group Limited)

UNIT 2A, 17/F GLENEALY TOWER

NO.1 GLENEALY CENTRAL

HONG KONG

+852 6280 1326

 

IMPORTANT NOTICE:

By completing a purchase with Horse and Balance Asia, you acknowledge that you have read, understood, and agree to these Sales Terms and Conditions and our additional Liability Waiver.